Original scientific paper
Workplace communication satisfaction and stress as predictors of job
satisfaction
Kristina Perišić - Veleučilište Velika Gorica, 10410 Velika Gorica
Marko Toth - Veleučilište Velika Gorica, 10410 Velika Gorica
Tamara Čendo Metzinger - Veleučilište Velika Gorica, 10410 Velika Gorica
https://doi.org/10.21465/2025-SP-281-03
Fulltext (croatian, pages 37-53).pdf
Abstracts
While various factors influence job satisfaction, limited research has examined the impact of
everyday psychological stress and workplace communication. This study investigates the relationship
between job satisfaction, psychological stress, and communication satisfaction at work.
A total of 77 employed individuals from various sectors participated in an online survey (Mage = 37.7, SD =
8.09), with 59.7% identifying as women. The questionnaire included sociodemographic questions, the Depression,
Anxiety and Stress Scales 21 (Lovibond and Lovibond, 1995), the Job Satisfaction Survey (Spector,
1985) and a newly developed measure of satisfaction with communication at work.
The results reveal that job satisfaction is moderately and negatively associated with stress symptoms (r
= -.41, p < .01), and strongly and positively with communication satisfaction (r = .75, p < .01), while stress
and communication satisfaction correlate weakly and negatively (r = -.25, p < .05). Hierarchical regression
analysis showed that the selected predictors explain 61.5% of the variance in job satisfaction. Both stress (β
= -.24, p < .01) and communication satisfaction (β =.69, p < .01) emerged as significant predictors. Notably,
communication satisfaction, introduced in the final step of the model while controlling for other predictors,
accounted for the largest part of explained variance (ΔR2 = .42, p < .01).
These findings underscore the pivotal role of communication satisfaction in enhancing job satisfaction, surpassing
even the influence of stress symptoms. These results suggest that fostering positive and effective
communication patterns in the workplace can meaningfully improve employee well-being and satisfaction.
Nevertheless, the precise dynamics between communication and stress in shaping job satisfaction warrant
further exploration.
Keywords
job satisfaction, communication, stress, mental health