Active listening is a key communication skill in psychology, but also in police work. The research was conducted on 239 police officers in Croatia. For research purposes, a questionnaire was developed to examine the use of active listening techniques on both victims and perpetrators. In addition, the IPIP-15 Personality Questionnaire, Emotional Intelligence Questionnaires , and the Emotional Regulation and Control Questionnaire were used. The results showed that statistically, police officers use active listening techniques significantly more frequently in dealing with victims than in dealing with perpetrators. It was also shown that police officers with greater emotional intelligence who are better at regulating and controlling their emotions and who are more agreeable are more likely to use active listening techniques both towards victims and perpetrators. Although there are numerous publications on the topic of active listening in police work, similar research of this type has not been found. One benefit of the research is the practical usability of the results in terms of their application in training police officers and related professions.

police, active listening, crisis negotiation